Video outage 23.08.2022

Incident Report for FutureLearn

Resolved

The video playback issue has been resolved, videos should now be working across all browsers. If you continue to see an issue with video playback, please try the troubleshooting steps recommended in our help centre article- https://futurelearn.zendesk.com/hc/en-us/articles/115009302768-Problems-with-video-or-audio-on-FutureLearn.

Posted Aug 23, 2022 - 11:03 UTC

Investigating

We have an ongoing issue with video playback across several browsers which is currently being investigated, and which we hope to have resolved shortly. Please accept our apologies for any inconvenience caused, and please check back here for updates on this issue. Transcripts should be available for most videos on your course, please look in the 'downloads' section at the bottom of the step to view the transcript.

Posted Aug 23, 2022 - 09:53 UTC

This incident affected: www.futurelearn.com.