Sitewide issue- files not loading

Incident Report for FutureLearn

Resolved

This incident has been resolved, and all assets on FutureLearn should now load as normal.

If you continue to see any issues please try the below troubleshooting steps:
1. Refresh your web page
2. Clear your cache and re-load the website

Posted Jan 08, 2024 - 12:10 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 08, 2024 - 10:49 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 08, 2024 - 10:49 UTC

Investigating

We are currently investigating an issue which is causing files on FutureLearn not to load. This is impacting many areas of the site, including the 'submit answer' button on test steps, and the checkout page. We apologise for the inconvenience, and hope to have this issue resolved shortly.

Posted Jan 08, 2024 - 09:40 UTC

This incident affected: www.futurelearn.com.