Video playback errors in UAE and China

Incident Report for FutureLearn

Resolved

This issue has been tested and found to have been resolved by the fix implemented by our teams.

Posted Mar 27, 2024 - 10:43 UTC

Monitoring

A fix for this issue has been tested and will be implemented today.

Posted Mar 25, 2024 - 13:19 UTC

Update

We are continuing to work on a fix for this issue.

Posted Mar 21, 2024 - 15:16 UTC

Identified

This issue has been fixed for FutureLearn users based in China. FutureLearn users based in the UAE may still face some playback issues, but this is still under investigation.

Posted Mar 20, 2024 - 15:52 UTC

Investigating

We are currently investigating an issue with our videos which is causing playback issues in the UAE and China.

Posted Mar 20, 2024 - 11:45 UTC

This incident affected: www.futurelearn.com.